977bet Privacy Policy

1.1 Registration Data

When you create a 977bet account, we collect the personal information you provide during the registration process. This includes your full legal name, date of birth, gender, residential address, email address, and Bangladeshi mobile phone number. This information is used to create and manage your account, verify your identity, and comply with our age verification obligations (21+ only).

1.2 Identity Verification (KYC) Data

To comply with anti-money-laundering (AML) obligations and to process withdrawal requests above applicable thresholds, 977bet may request copies of identity documents. Acceptable documents include a National Identity Card (NID), passport, or driving licence. We may also request a selfie or video verification in certain circumstances. These documents are stored securely and are used solely for the purpose of verifying your identity.

1.3 Financial Data

When you make a deposit or withdrawal, we collect transaction-related information including your mobile wallet number (bKash, Nagad, Rocket, or Upay), transaction reference numbers, deposit and withdrawal amounts, and timestamps. We do not store full card numbers; card payments are processed via PCI-DSS-compliant third-party payment gateways that tokenise card data before it reaches our systems.

1.4 Usage and Technical Data

When you browse or use the 977bet platform, we automatically collect certain technical data, including:

• IP address and approximate geographic location (country and city level).
• Device type, operating system, and browser version.
• Pages visited, time spent on each page, and click-stream data.
• Session start and end times, Bangladesh Standard Time (BST, UTC+6).
• Referral source (how you arrived at the 977bet website).

This data helps us improve platform performance, detect fraudulent activity, and personalise your experience.

1.5 Communications Data

If you contact our support team via email at [email protected], we retain a record of that correspondence, including your message content and any attachments, for a minimum of two years. This record is used to resolve disputes, train support staff, and improve service quality.

1.6 Cookies and Tracking Technologies

977bet uses cookies and similar tracking technologies to maintain your session, remember your preferences, and analyse traffic patterns on the platform. Essential cookies are necessary for the platform to function and cannot be disabled. Analytics cookies are used in aggregate, anonymised form to understand how players use the site. You may manage non-essential cookies through your browser settings, but disabling certain cookies may affect platform functionality.

2.1 Account Management

The primary use of your registration data is to create, maintain, and manage your 977bet player account. This includes processing your login credentials, enabling deposits and withdrawals, crediting bonuses, and communicating essential account notifications such as deposit confirmations, withdrawal updates, and security alerts.

2.2 Identity Verification and Fraud Prevention

977bet uses your identity and financial data to verify that you meet our eligibility criteria, including the 21+ age requirement, and to detect and prevent fraudulent activity, money laundering, and account takeover attempts. Where we suspect fraudulent activity, we may share relevant data with law enforcement or financial intelligence authorities as required by law.

2.3 Regulatory Compliance

We are required to retain certain data for regulatory and legal compliance purposes. This includes transaction records, KYC documents, and communications related to dispute resolution. Retention periods for compliance data are governed by applicable legal requirements and may extend beyond the closure of your account.

2.4 Platform Improvement and Analytics

Aggregated, anonymised usage data is analysed to understand player behaviour, improve game selection, optimise page performance, and develop new features. Individual players are not identified in these analyses. We may use third-party analytics tools to assist with this work; such tools receive only anonymised or pseudonymised data.

2.5 Responsible Gaming Monitoring

977bet monitors player activity patterns as part of our responsible gaming obligations. If our systems detect signs of potentially problematic gambling behaviour — such as unusually large losses in a short period, frequent late-night sessions, or repeated attempts to cancel self-exclusion — our responsible gaming team may reach out to you proactively. This monitoring is conducted in your interest and in accordance with our Responsible Gaming Policy.

2.6 Marketing Communications

With your consent, 977bet may send you promotional communications about new games, bonuses, seasonal offers (such as Eid specials, Pohela Boishakh promotions, or BPL cricket betting offers), and platform updates. You may withdraw your consent to marketing communications at any time by contacting [email protected]. Withdrawal of marketing consent does not affect your ability to use the platform or receive essential account communications.

3.1 Third-Party Service Providers

977bet shares personal data with a limited number of trusted third-party service providers who assist us in operating the platform. These include payment gateway operators (for processing bKash, Nagad, Rocket, Upay, Visa, and Mastercard transactions), game studios (for identity-linked session data required by certified RNG systems), cloud hosting providers, and customer support tooling providers. All third-party providers are contractually required to handle your data securely and to use it only for the specific purpose for which it was shared.

3.2 Legal and Regulatory Disclosure

977bet may disclose your personal data to law enforcement agencies, regulatory bodies, or financial intelligence units where we are required to do so by applicable law, court order, or regulatory direction. We will notify you of any such disclosure where we are legally permitted to do so.

3.3 No Sale of Personal Data

977bet does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. Data shared with third-party providers is limited to what is strictly necessary for the delivery of services to you and to 977bet.

3.4 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of 977bet's business, your personal data may be transferred to the acquiring entity as part of that transaction. In such circumstances, we will notify affected players and ensure that the receiving entity commits to handling data in a manner consistent with this Privacy Policy.

4.1 Technical Safeguards

977bet implements a range of technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and our servers.
• Password hashing using industry-standard cryptographic algorithms; we never store passwords in plain text.
• Access controls that restrict employee access to personal data on a need-to-know basis.
• Regular security audits and penetration testing of our platform infrastructure.
• Two-factor authentication (2FA) available for player accounts to add an additional layer of login security.

4.2 Your Responsibilities

While 977bet takes extensive steps to protect your data, the security of your account also depends on actions you take. You are responsible for keeping your password confidential, logging out of shared devices after each session, and notifying us immediately at [email protected] if you suspect unauthorised access to your account. 977bet will never ask you to share your password or OTP via email, SMS, or any other channel.

4.3 Data Breach Response

In the event of a personal data breach that poses a risk to your rights and interests, 977bet will notify affected players as promptly as practicable, explain the nature of the breach, describe the likely consequences, and outline the steps we have taken or will take to address it. We will also fulfil any applicable regulatory notification obligations.

977bet retains your personal data for as long as your account remains active and for a defined period thereafter. The retention periods below reflect our operational, legal, and regulatory obligations:

• Account registration data: Retained for the lifetime of your account, plus a minimum of 5 years following closure.
• KYC and identity documents: Retained for a minimum of 5 years following account closure, in accordance with AML regulations.
• Transaction records: Retained for a minimum of 5 years from the date of each transaction.
• Support communications: Retained for a minimum of 2 years from the date of the last communication.
• Technical and usage logs: Retained for up to 12 months, then deleted or anonymised.
• Marketing consent records: Retained until you withdraw consent, plus 1 year for audit purposes.

When retention periods expire, data is securely deleted or irreversibly anonymised. We do not retain data longer than necessary for the purposes described in this Policy.

To exercise any of the rights listed above, please submit a written request to [email protected] with the subject line "Privacy Rights Request". We may need to verify your identity before processing the request. We will respond within 30 calendar days of receiving a complete and verified request. There is no charge for exercising your privacy rights, except in cases of manifestly unfounded or excessive requests.

The 977bet platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been submitted by or on behalf of an individual who is under 21, we will immediately close the relevant account, void any transactions, and delete the data as swiftly as our legal retention obligations permit. If you believe that a minor has registered on the platform, please contact us immediately at [email protected].

977bet reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform features. When we make material changes, we will publish the revised Policy on this page with an updated effective date. For significant changes that affect your rights in a meaningful way, we will also notify active players via their registered email address or an in-platform notification. Your continued use of the 977bet platform after the revised Policy takes effect constitutes your acceptance of the changes.

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way 977bet handles your personal data, please contact our privacy team at [email protected]. Please include "Privacy Enquiry" in the subject line of your email so that your message is routed to the correct team promptly. We aim to acknowledge all privacy enquiries within 48 hours and to provide a substantive response within 10 business days.

For responsible gaming concerns, please visit our Responsible Gaming page. For general platform questions, our FAQ page covers the most common topics.